Terms and conditions
At Yaz Agency, we believe in collaboration and global reach to deliver the best services to our clients. Our partnership includes three key entities working seamlessly to provide you with top-quality services. Yaz Agency LLC, registered in New Mexico, U.S.A, spearheads our operations, overseeing all business aspects and project management. Yaz & Ace Ltd, based in the UK, offers our services to the European market, ensuring the ease of transactions. Facile-Macile SARL, located in Morocco, is dedicated to serving our Moroccan clients, focusing on customer acquisition and facilitating local banking transfers. This collaborative effort enables us to offer a comprehensive suite of services not only to international clients but also to those in Morocco, tailoring our solutions to meet your specific needs.
Terms and conditions
These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the yazagency.ltd website (“Website” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Yaz Agency LLC (“Yaz Agency LLC”, “we”, “us” “Yaz Agency” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Yaz Agency LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.
Refunds
In the rare event that you are dissatisfied with our services, we offer refunds under the following circumstances:
1. Quality Assurance:
If the service provided is found to be of lower quality than advertised, or if we fail to meet the standards set by our ‘Competitor Edge’ assurance, which guarantees that the final Branding service delivered is of superior visual quality compared to a competitor you specified in the post-purchase questionnaire, we will assess the quality and make a determination based on our expertise.
2. Missed Deadlines:
Should we fail to deliver a service within the specified deadline, the countdown begins from the moment you receive the notification that we have initiated the processing of your order.
Please note that these conditions are subject to our assessment, and our team will make the final judgment regarding the refund eligibility. We are committed to providing services of the highest quality and ensuring timely delivery, and your satisfaction is our top priority.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
In the case of recurring subscription services, our refund policy is as follows:
1. Cancellation During Subscription Term: If you choose to cancel your subscription during an active subscription term, you will not be eligible for a refund for that term. We encourage you to cancel your subscription before the start of a new term to avoid charges for subsequent periods.
2. Refunds for Renewed Subscriptions: If your subscription renews automatically and you wish to request a refund for the upcoming subscription term, please contact our customer support team before the renewal date. We will assess your request and may issue a refund if the criteria specified in our main Refunds Policy are met.
3. Missed Deadline for Service Delivery: If we fail to deliver a service within the specified deadline as per your subscription terms, you may be eligible for a refund for that specific service term.
Accounts and membership
If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.
Intellectual property and Creative ownership
We understand the importance of intellectual property and creative ownership. Therefore, it is our policy that all materials and assets provided as part of our services are 100% owned by the client who has ordered them. This includes, but is not limited to, logos, designs, content, Branding materials, and any other deliverables. We respect your creative rights and ensure that you have full ownership of the materials we deliver, empowering you to use them as you see fit for your business or personal brand.
User content
We do not own any data, information or material (collectively, “Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may, but have no obligation to, monitor and review the Content on the Website submitted or created using our Services by you. You grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. You also grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose.
Backups
We are not responsible for the Content residing on the Website. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.
Links to other resources
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.
Restrictions
Use of Yaz Agency’s Services: Our commitment to ethical business practices necessitates that our customers also adhere to specific guidelines to maintain a compliant and secure environment for all transactions. As a result, our customers are expected to follow the following principles when using Yaz Agency’s services:
Jurisdiction and Individuals: It is strictly prohibited for our clients to engage in any transactions or activities related to jurisdictions or individuals identified by Yaz Agency as high risk. This includes countries such as Cuba, Iran, North Korea, Syria, as well as regions like the Crimea, Donetsk, and Luhansk. Furthermore, our customers must avoid conducting business with individuals or entities listed on restricted person or party lists maintained by the U.S., United Kingdom, European Union, or United Nations, which includes sanctions lists such as those managed by the U.S. Office of Foreign Assets Control and the Denied Persons List or Entity List maintained by the U.S. Department of Commerce.
Jurisdiction-Specific Prohibitions:
We do not offer lead generation services to clients located in Hong Kong and Singapore.
We do not offer SEO services to clients located in Mexico.
Prohibited Business Activities
To maintain our commitment to lawful and ethical practices, our customers are prohibited from engaging in the following activities when utilizing Yaz Agency’s services:
a. Dealing in illegal products and services, including illegal drugs, substances designed to mimic illegal drugs, or equipment designed for drug-related purposes.
b. Offering fake references or ID-providing services.
c. Engaging in telecommunications manipulation with devices such as jamming equipment.
d. Promoting or participating in activities that involve unlawful violence or physical harm towards individuals or property. This prohibition extends to activities that promote violence based on characteristics such as race, religion, disability, gender, sexual orientation, national origin, or any other immutable trait.
e. Providing products or services that violate local laws or regulations in the jurisdictions where your business operates or targets.
f. Distributing products or services that infringe on intellectual property rights, including unauthorized sale of licensed materials, counterfeit goods, or brand name products without proper authorization.
g. Offering products or services that are unfair, predatory, or deceptive, such as pyramid schemes, ‘get rich quick’ schemes, and negative response marketing.
h. Engaging in adult content and services, including explicit imagery and mature audience content, adult services, video stores, and adult entertainment.
i. Providing certain legal services, such as law firms collecting funds for purposes other than legal service fees, bankruptcy attorneys, or bail bond services.
j. Handling firearms, explosives, or dangerous materials, which includes guns, ammunition, explosives, fireworks, and toxic, flammable, and radioactive materials.
k. Facilitating gambling activities, which encompass games of chance and skill, sports forecasting, lotteries, bidding fee auctions, and more.
l. Involvement with marijuana-related products or dispensaries.
Intellectual property appropriation
“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Yaz Agency LLC or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Yaz Agency LLC. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Yaz Agency LLC or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Yaz Agency LLC or third party trademarks.
Limitation of liability
To the fullest extent permitted by applicable law, in no event will Yaz Agency LLC, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Yaz Agency LLC and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one pound or any amounts actually paid in cash by you to Yaz Agency LLC for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
Indemnification
You agree to indemnify and hold Yaz Agency LLC and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United States, New Mexico, without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of USA, New Mexico. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in USA, New Mexico, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Changes and amendments
We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page, post a notification on the main page of the Website, send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.
Contacting us
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
This document was last updated on October 10, 2024
